✦
AI Employee Support
Natural-language troubleshooting with persistent conversations, issue classification, context, summaries, and structured support reasoning.
AI support for employees. Better context for IT.
Resolve the routine. Give IT the full story.
Tier-less guides employees through practical troubleshooting using company knowledge, relevant device context, and approved actions. If the issue still needs IT, the case arrives with the conversation, diagnostics, steps attempted, impact, and ownership already organized.
Recover technician hoursKeep repeatable fixes from consuming the service desk.
Reduce employee downtimeGive people useful support while the issue is happening.
Tier-less Assistant
My Outlook keeps freezing when I open attachments.
I’m checking this for you.
- Identifying the issue
- Reviewing relevant device health
- Checking your organization’s approved guidance
✓ Outlook restarted with approval
Please try opening the attachment again. Did that solve the issue?
Designed for Microsoft enterprise environments
Employee-approved remediation
ServiceNow & Jira handoff
Tenant-aware administration
Before the help desk
Your ticketing system starts too late.
Every repeated password, application, printer, dock, and connectivity issue consumes time twice: first for the employee, then for IT. Tier-less helps recover that time while improving the cases that still require a person.
01
Employee explains the issue
No portal hunting, categories, priority guessing, or manual ticket form.
→
02
Tier-less investigates
AI troubleshooting, approved knowledge, issue classification, and relevant endpoint diagnostics.
→
03
Safe action when appropriate
Policy-controlled, allowlisted remediation with employee approval and authorization checks.
Closed by Tier-less
The employee is working again.
The employee confirms the fix, the case is closed, and the complete support record remains documented for reporting and learning.
Needs IT
IT starts with context—not another interview.
A pre-troubleshot case is created with conversation history, summary, diagnostics, actions attempted, device context, and escalation reason.
The difference
Not a replacement for IT. A force multiplier.
Tier-less handles repeatable first-line work so skilled technicians can spend more time on security, infrastructure, projects, and the issues that truly need human judgment.
Traditional ticketing
Tier-less
Starting point
Employee submits a ticket
Employee starts a support conversation
Initial troubleshooting
Handled by technician
Handled before escalation
Endpoint context
Often gathered manually
Relevant diagnostics included
Company knowledge
Static portal or technician lookup
Retrieved contextually during support
Safe remediation
Technician performs it
Approved actions can be performed for the employee
Escalation quality
May start with a vague description
Conversation, summary, diagnostics, and completed steps
Easy issues
Enter the queue
Can be resolved without technician involvement
Platform
Everything needed before an issue reaches IT.
⌁
Endpoint Intelligence
Relevant read-only diagnostics for networking, performance, printers, applications, Windows health, security posture, and device state.
▤
Company Knowledge
Use approved SOPs and internal documentation so Tier-less follows how your organization actually supports employees.
⚡
Safe Remediation
Allowlisted endpoint changes with employee approval, organization policy, authorization checks, execution state, and verification.
↗
Intelligent Escalation
Unresolved cases become enriched support records with the full troubleshooting story instead of sending IT back to step one.
✓
Built-In Ticketing
Use Tier-less as the complete support workspace or integrate it with an ITSM platform your organization already relies on.
See the product
Support that feels simple for employees — and useful for IT.
One workspace guides employees through approved troubleshooting, documents every outcome, and gives IT the context needed to take over without starting again.
Employees receive clear next steps, approve device-changing actions, and confirm whether the issue is resolved.
Monitor queue health, resolution performance, delivery status, and the work that needs attention.
Identify new work, assign technicians, communicate with employees, and move cases from New to In progress, Awaiting user, or Closed.
Give administrators an organization-aware view of employees and support ownership using Microsoft Entra information.
Structured summaries, completed steps, business impact, assignment, and employee messages remain attached to one case.
Screens show the current Tier-less desktop product with sanitized demonstration data. No customer records, credentials, or proprietary configuration are displayed.
Realistic support workflows
From first message to documented outcome.
These fictional examples show how Tier-less handles different levels of support without exposing customer or development data.
Docking station detects one monitor
Maya receives a safe dock power-cycle procedure. When both displays return, Tier-less closes and documents the case.
Outcome Closed by Tier-less
OneDrive shared folder is stuck syncing
Jordan’s conversation, Windows device context, attempted steps, and finance impact are routed to Priya.
Outcome Assigned to IT
Replacement phone blocks MFA
Tier-less identifies that administrator-led re-registration is required and preserves the employee’s access impact.
Outcome Escalated securely
Integrations
Keep the systems you already invested in.
Tier-less can sit in front of your existing help desk. When an issue needs human support, the enriched case can flow into your existing workflow instead of forcing a replacement project.
Employee
Tier-less
ServiceNow
Jira
Tier-less Tickets
Enterprise security
AI support without unrestricted endpoint control.
Tier-less is designed around least privilege, data minimization, tenant isolation, human approval, controlled execution, and auditability.
No unrestricted shell accessThe AI is limited to registered, allowlisted capabilities rather than arbitrary commands.
Employee-approved changesDevice-changing actions require explicit approval and applicable authorization checks.
Organization-controlled policyAdmins decide which remediation capabilities are allowed and under what conditions.
Minimal diagnostic collectionCollect technical evidence needed for support, not passwords, MFA codes, recovery keys, or employee content.
Microsoft Entra identityOrganization-aware authentication and role separation for employee and administrator access.
Complete support audit trailPlans, approvals, actions, outcomes, verification, and case transitions can be recorded.
Capacity, not more headcount
Turn repetitive support into measurable capacity.
Estimate the technician time Tier-less could return to your team. During a pilot, the dashboard can measure closed cases, escalation rate, time to resolution, and hours recovered using your real support volume.
Estimated annual technician capacity recovered
800 hours
2,400 tickets potentially kept out of the technician queue.
Planning estimate only. Verified customer results require measured pilot data.Plans
Choose the way Tier-less fits your IT environment.
Pricing is tailored to your organization based on managed employees/endpoints, technician access, deployment requirements, integrations, and support needs.
Assist
For teams keeping their existing ITSM
Request a quote
Recover service-desk time while keeping ServiceNow, Jira Service Management, or your existing workflow.
- AI employee support
- Endpoint diagnostics
- Company-approved knowledge
- Ticket deflection & enrichment
- ITSM handoff
Most complete
Complete
AI support + built-in help desk
Request a quote
Give employees faster support and give IT one organized workspace for every documented outcome.
- Everything in Assist
- Safe remediation workflows
- Built-in ticket management
- Technician/admin workspace
- Device, knowledge & policy views
Enterprise
For larger or custom environments
Talk to sales
For organizations that need larger deployments, advanced onboarding, custom integrations, or specialized security and infrastructure requirements.
- Custom endpoint volume
- Technician seat scaling
- Enterprise deployment options
- Advanced onboarding
- Custom integration scope
Every organization is different. Tier-less pricing is scoped around your environment, user population, technician access, integrations, and deployment needs.
Contact Tier-less
Find out how many support hours your team could recover.
Bring your ticket volume and most repeated issues. We’ll show how Tier-less can reduce downtime, improve escalation quality, and help your team scale without adding headcount at the same rate.
What to expectA practical product walkthrough centered on your IT volume, tools, and most repetitive support issues.